Before you start reading about the job, we suggest you to take a look at our culture & values document ;)

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.

We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today’s job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student’s full potential, regardless of their background.

In our first 3 years, we have already helped thousands of students transform their careers in our journey to become the leading higher EdTech player in SouthEast Asia. Our relentless focus on student success allowed us to build our reputation as the best platform to learn the most in-demand skills for today's rapid changing economy.

In business terms, this is translating into a triple digit growth trajectory (y-o-y) of our top line, combined with positive unit economics and overall profitability on our bottom line.

If you are looking to have a real impact on people's lives by giving them the education needed to change their professional lives for the better, we might have a role for you!

About the Role

As a Student Success Executive, you will be part of the Learning Excellencee team that brings together a passionate group of educators and subject matter experts devoted to building the next generation of tech leaders. If you love inspiring and supporting young people in new journeys then this is the perfect role for you.

In this role, you will work with our students and help them through challenging times. We know that learning can sometimes be difficult and navigating through a career change is not easy. That’s why this role exists. We believe that we should support them not just through the classes that we teach but also with issues that might slow them down. That said, it is everyone's responsibility to help our students throughout their journey at RevoU and you will work together with various different team members to solve our students’ issues.

More specifically, you will be working on several scopes:

• Student Case Scope
  • Handle student complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Work together with the Learning Experience Team to handle student cases.
  • Process churning students.
• Student Performance Scope
  • Reach out proactively to students who are facing issues indicated by factors such as negative trends in academic performance, low attendance, missed assignment deadlines, complaints by peers, and poor feedback scores.
  • In charge of setting the expectations from students in any area (i.e.: about how we distribute sections, teams, and groups, assignment/group project workload)
• Student Engagement Scope: Proactively reach out to the students to keep their engagement and increase word of mouth
• Reporting
  • Do administrative work on student cases.
  • Own the student case report/dashboard and work with the Student Management to create the Student Final Report.

Requirements

In order to be successful in this role, we are looking for someone who has and/or is strong at:

• Effective listening skills with a high level of empathy: as a trusted contact for the students, you will handle various complicated issues from the students. We believe that half of the problem is solved when you listen actively. Going even further, we believe that good listening is not enough. You need to have a high level of empathy to understand them and provide the best customer experience for the students.
• Communication skills: you will help guide our students to find solutions to their problems. Sometimes you need to deliver news that is hard to swallow and having great communication skills will help you to thrive. On the other hand, you will work with various different teams internally to solve the problem and you need to be communicative to ensure we come to the best solution available.
• Time management: this job will require you to work on many different cases within a limited amount of time available. You need to be able to work independently and prioritize your daily tasks accordingly. You need to keep in mind that “the key is not in spending time but in investing it”
• Attention to detail: one of our cultural values is a high standard and it has been the key to our success. You will need to enjoy double-checking your work in order to thrive in this role. In short, you need to live by the motto “The devil is in the details”.
• Growth mindset and diligence: you always want to learn and improve. You stick with challenges until you come out victorious. Due to your analytical skills, you track things down until you can see the core problem and work it out. You are unhappy with business as usual so you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.
• Collaborative attitude: here at RevoU, we support each other almost naturally. It’s embedded in our culture. You contribute, communicate, and are not afraid to speak up or ask for help. Simply stated, you are a solid team player.

Benefits

Our first promise - the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge.

Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 2 year ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.

The second promise - a good place to work

We are building a company that takes the growth of its employees on the same level as that of its students. It’s our mandate to make every one of our employees perform at the maximum of their capacity so that they can do here, at RevoU, the very best work of their lives. In practical terms:

You can read more in our Culture manifesto

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one's life and that today’s job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.

And nothing will beat the sense of accomplishment once you will see that happening. Especially once you see that happening at scale.

You can see the impact we had on some of our students by reading some of their reviews

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These are 3 most important promises we are making to you.

If you are looking for typical ‘startup’ benefits: flexible working environment, a very attractive package, premium health insurance, etc => we are offering you all these benefits as well

But don’t join us for these, join us first and foremost for the 3 reasons above.